Frequently Asked Questions
Accounts & Subscribing
I want to sign up for a subscription! Are there any extra fees?
Nope! Your Love Chili subscription won’t have any shipping or handling fees.
I just signed up! What should I do next?
Just sit back, relax and prepare the milk! Your Order Confirmation will have an estimated ship date so you’ll know to keep an eye out for your first box. While you wait, check out our Kitchen for some ideas on how to use your delicious chilis once when they arrive.
How can I personalise my boxes?
After you’ve selected your plan, you will have the option to personalise your box. We recommend our variety box to sample the full range of chilis however there are options for mild, hot and extreme.
If I change my mind, can I cancel?
Monthly Rebillable Subscriptions can be canceled at any time. 6, and 12-month Rebillable Subscriptions can only be cancelled within the first month, but subscribers may opt out of auto-renewal at any time.
Learn more about our cancellation policy here.
Can I shop with Love Chili even if I don’t subscribe?
Please do! You can buy a gift box for yourself or a loved one. Visit our store now!
Is Love Chili available outside the UK?
No. We’re committed to freshness and value. Due to this, Love Chili is currently only available in UK.
Billing & Payment
When can I expect to be billed for my subscription?
You’ll pay for your first box when you place the order. Your subscription will automatically renew on 11th of each month and you will be billed on 1st of each month.
Your subscription will automatically renew unless you choose to opt out of auto-renewal.
What forms of payment can I use?
We accept all major debit and credit cards in addition to PayPal.
I’m ready to place an order. When will I be charged?
You’ll be billed as soon as your order is placed. From there, we’ll be in touch with tracking information as soon as your products are on the way!
Where does Love Chili ship?
Love Chili subscriptions currently only ships to United Kingdom.
Do I have to sign for my Love Chili delivery?
Subscription boxes are ground shipped via our shipping partner. This means you’ll receive your Love Chili in your mailbox each month.
What are my shipping options?
All shipping is free of charge and will be shipped First Class.
I just placed an order! When will it ship?
All initial orders, subscriptions or gift boxes, will be shipped each week on a Friday. They will be shipped First Class free of charge.
Will my Love Chilies fit in my mailbox?
Our boxes won’t fit in your postbox. Our shipping partner will however arrange a suitable time for delivery if you’re not in.
I’m having second thoughts. Can I return my order?
No. If you wish to cancel then please visit our Terms & Conditions. Please dispose of your order responsibly..
I want to send Love Chili as a gift. What’s the best way to do that?
On our Checkout page, you can enter billing details and shipping details. Simply let us know where to send the package to if you’re buying as a gift.